Emerald Launch Announcement

From: Emerald
Date: Mon Aug 8, 2005 02:50:24 US/Pacific
To: Emerald Administration List
Subject: IMPORTANT - Emerald Launch Announcement
Reply-To: Emerald

This is an IMPORTANT ANNOUNCEMENT regarding the launch of Emerald’s new
web site for product and service delivery.

+ New Emerald website available week commencing 8 August 2005
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Thank you to everyone who helped preview Insight, this has enabled us to
ensure that Insight is ready for launch. We are very pleased to confirm
that the new Emerald website will be launched this week. We apologise for
the short notice but we wish to ensure that the new website is in place
well before the new student intake happens for the majority of our
customers in September.

We intend to resolve the http://www.emeraldinsight.com URL to the new
website later today, but this may take up to 48 hours to propagate across
the Internet.

You will be able to access your subscriptions using your usual
authentication methods. All of your IP address, referring URL, username
and password information has been migrated to the new service. However,
there may be a period of disruption for users of Athens authentication as
we cannot perfectly time the changes Athens need to make to their systems
with the DNS changes required to point www.emeraldinsight.com to the new
service.

All existing URL links into Emerald journals and databases will be
maintained and will be fully operational.

You may access the Admin functionality on the new Insight platform by
using your pre-existing Emerald ID as your username and Manager Password
as your password. If you are unsure of your Emerald ID and Manager
Password, please contact our support helpdesk at
mailto:support@emeraldinsight.com.

****

We would like to take this opportunity to point out the support resources
that are available on the new site. Context sensitive help is available
from the right-hand menus on the login, search, browse and the
administration pages. For further help please click on the ‘Help’ link at
the top of all pages. We hope that you find these resources useful, and we
urge you to check these for updates in the future.

****

The usage statistics package for the new site is still under development,
as we are in the process of migrating all the usage data from the old site
onto Insight. This cannot be completed until after all users have ceased
to use the old service.

Until usage statistics are functioning on the new site, you may continue
to access reports for your organisation via:

http://old.emeraldinsight.com/stats

****

We are aware you may have some detailed questions you would like answered
regarding the launch of the new Emerald website. Please do not hesitate to
contact Emerald Customer Support:

mailto:support@emeraldinsight.com


The helpdesk team are available to answer all administrative and technical
support inquiries and can be additionally contacted via telephone on +44
(0)1274 785278. The UK office hours are from 8.00 until 17.00 (currently
GMT +1h).

****

Insight has undergone extensive testing and we therefore do not anticipate
any major problems with your accessing of your subscriptions after the new
service is launched. However, if you do experience any problems the old
service will remain available at least until the end of August at:

http://old.emeraldinsight.com/

If for any reason you need to use this contingency, please do contact us
with full details of the problems you are experiencing.

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Kind regards,

Paul Evans
Head of Web Services
mailto:support@emeraldinsight.com