Update on Wiley InterScience - Blackwell Journals

Dear Customer,

We would like to sincerely apologize if you are continuing to experience delays with gaining full access to your Blackwell journals on Wiley InterScience. A number of issues have been raised with us during the past week which we wish to update you on here. We are making good progress with resolving these outstanding issues as quickly as we can and are grateful for your continued patience during this transition period.

Access to subscribed journals
We are aware that some access to subscribed titles and for some IPs has not been set up correctly. If you find that your access to, for example, premium subscriptions, is not set up then please submit your request to your Account Manager or log it via the Online self-help section of our Customer Services site providing as much information as you can: interscience.wiley.com/support. We are offering 24/7 customer support during this transition period and will fix your access rights as soon as possible. Most access issues are being resolved within 48 hours of being reported. We are also working on a general fix to ensure that these premium access rights are restored as soon as possible.

Access to subscribed journals We are aware that some access to subscribed titles and for some IPs has not been set up correctly. If you find that your access to, for example, premium subscriptions, is not set up then please submit your request to your Account Manager or log it via the Online self-help section of our Customer Services site providing as much information as you can: interscience.wiley.com/support. We are offering 24/7 customer support during this transition period and will fix your access rights as soon as possible. Most access issues are being resolved within 48 hours of being reported. We are also working on a general fix to ensure that these premium access rights are restored as soon as possible. OpenURL linking Work is underway to resolve the vast majority of the OpenURL redirecting problems and we expect to have resolved these issues next week. Most journal-level and DOI-based links are redirecting to their equivalent pages on Wiley InterScience now, but OpenURLs based on volume, issue and page number parameters are not yet redirecting correctly. We are working with the major link resolver vendors and are working with them to restore these links. Content 1.6 million Blackwell journal articles are available on Wiley InterScience now. Additional articles were uploaded over the weekend, and more are being added this week. The list of content which we are still working through is available on our transition site here: interscience.wiley.com/transition. Athens The initial Athens authentication problem has been fixed. If you find you are still having a problem with it please report the error via our Customer Services site. Google Scholar Some Google Scholar search results are not yet effectively linking to the articles on Wiley InterScience. We are working with Google to resolve this. Training There are Wiley InterScience user guides and self-paced e-learning tutorials available on our website here: interscience.wiley.com/tutorials. We are also running a series of free online webinars about using Wiley InterScience, including using the admin tool, over the next few weeks. To register for one of these please go to https://wiley-interscience.webex.com and click on 'Upcoming'.

For further information, please visit our transition information site: interscience.wiley.com/transition.
If you have other issues to report which are not listed here then please send them to your Account Manager or submit them via interscience.wiley.com/support.

The project to transfer Blackwell journals to Wiley InterScience has been large and complex and although we did endeavor to anticipate all the issues prior to the migration we are sorry if you and your users are experiencing errors with your access now. We are confident that we will be able to resolve these outstanding issues soon.

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Sincerely,

Christopher McKenzie
Vice President and Director of Institutional Sales, Americas
Wiley-Blackwell