Update on Wiley InterScience — Transition Issues, 7/24/08

Dear Customer,

I am pleased to provide here a further update on the transition of Blackwell journals to Wiley InterScience. We have worked hard to resolve the outstanding issues as quickly as possible and to keep you fully informed about progress.

Content
Last week we resumed the 'business as usual' loading of new journal issues, books, major reference works, and database content to Wiley InterScience and can also confirm that feeds to third parties including, for example, PubMed and locally-hosting consortia, have returned to normal. We are making good progress in uploading the missing content and have added a further 125000 articles in the last 3 weeks. The list of content which we are still working through has been updated and is available on our transition site: interscience.wiley.com/transition. There are now more than 1.6 million Blackwell articles on Wiley InterScience, which includes 1400 current journals and 6000 online books from Wiley-Blackwell, as well as reference works, laboratory protocols, databases, and more.

OpenURL Linking
We have resolved this issue and Blackwell Synergy OpenURL links should now be successfully redirecting to their equivalent pages, down to the article level, on Wiley InterScience. Links through the major link resolving services should all now be working correctly. If you still encounter any problems with linking directly, please submit the error through our customer support site and we will investigate.

Access Rights
Most license terms and access rights are now set up correctly. If you find you are still missing access to any of your Blackwell journals then please submit your request to your Account Manager or via our Customer Services site interscience.wiley.com/support and we will arrange for it to be set up promptly.

OnlineOpen
We are aware that some OnlineOpen articles are showing as 'free' but are not actually free to users, as they should be. We are working on resolving this issue as a high priority.

Customer Support
We have been offering round-the-clock, round-the-world customer support during the first weeks following the shutdown of Blackwell Synergy and have cleared most of the requests for assistance within 48 hours. We will now revert to our 'business as usual. service offering 24 x 5 customer service, i.e. during the working week only.

Further Transition News
Thank you again for your patience and support while we merged online platforms. We will continue to update our transition site (interscience.wiley.com/transition) over the next few weeks and months while we progress the full integration of the Wiley-Blackwell business. More information about the availability of usage data, the merging of the subscriptions models and the development of the new platform will follow in due course.

If you have any questions please contact your Wiley-Blackwell Account Manager or our customer services department at (interscience.wiley.com/support)